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Defect management in project management: Why digital processes determine success or stagnation

Paper, Excel and emails slow down defect management. Project managers avoid media disruptions and manage defects digitally and efficiently.

Defect management in project management: Why digital processes determine success or standstill
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Defects are part of every major plant engineering project. The decisive factor is not whether they occur - but how professionally defect management is organized in project management.
This is precisely where it is decided whether projects remain controllable or gradually lose time, money and trust.

A practical comparison impressively shows how big the difference between classic and digital defect management really is.

Defect managementin project management - why the process is crucial

Many parties come together in plant construction: clients, suppliers, construction site teams, planners and project managers.
When defects occur, information must flowquickly, clearly and comprehensibly.

In reality, this often fails due to

  • media breaks (paper, Excel, email)

  • multiple data entry

  • a lack of real-time transparency

  • unclear responsibilities

The result: delays, misunderstandings and unnecessary costs.

Practical example: Defect management without digital consistency

This is what the classic defect management process without digital project management often looks like:

Grafische Prozessdarstellung „Mängelmanagement-Prozess ohne COMAN“ in der Industrie- und Anlagenbau-Projektsteuerung. Visualisiert wird ein linearer, manueller Ablauf mit vielen Zwischenschritten: von der Lieferung und Montage einer Komponente über das Erfassen eines Mangels per Papier-Checkliste, Excel-Übertragung und Post-its bis hin zu mehrfachen Baustellenrunden, E-Mail-Abstimmungen mit Lieferanten, interner Dokumentation sowie Zeit- und Kostenkalkulation. Am Ende steht die Prüfung der Mangelbehebung und der Abschluss des offenen Punkts. Die Grafik verdeutlicht Medienbrüche, Intransparenz und hohen Koordinationsaufwand im klassischen Mängelmanagement ohne digitale Projektsteuerungssoftware.

 

Typical problems with this approach

  • Repeated transmission of the same information

  • High manual effort

  • Time delays due to email communication

  • No central, up-to-date database

  • High need for coordination due to lack of transparency

In short: the process thrives on improvisation - not control.

Practical example: digital defect management with project twins

Digital project management and a digital project twin fundamentally change the process.
It is not the plant that is digitally mapped - but the project status in real time.

This is what defect management with COMAN looks like:

Screenshot 2026-01-22 122655


What changes as a result

  • No media disruptions

  • No duplicate data entry

  • Clear responsibilities

  • Real-time transparency for all parties involved

  • Complete, audit-proof documentation

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